Q&A
Your Kithcoo kitchen
Finishes
Kitchoo tiny kitchens come standard with matt white lacquered fronts. As an option, for the fronts of your Kitchoo mini kitchen you can choose from 500 different colors. Simply specify the color NCS (The Natural Color System®). The kitchen tops and the interiors of the hoods are made out of acrylic resin in matt grey finish. You can also opt for a kitchen top and hood interiors acrylic resin in matt white color.
Kitchen tops
The kitchen tops and the interiors of the hoods are made out of acrylic resin. It’s technical qualities are exceptional: It leaves no fingerprints, ultra matte, it does not reflect light, very easy to maintain (it is non-porous and resistant to solvents), it’s antistatic treatment repels dust. It is resistant to scratching, rubbing, abrasion and dry heat of hot food. Finally, self-repairing; all you need is a simple cloth and an iron to remove micro-scratches.
Positioning the sink
Kitchoo compact Kitchens come standard with the sink on the left (front view). It is possible to receive your Kitchoo with a sink on the right (front view).
Appliances
Appliances of major brands have been selected for their characteristics and in particular for their capacity. If you wish, we can provide you with additional information.
Composition
Your Kitchoo mini kitchen is delivered complete, fully equipped and ready for installation. It consists of furniture, kitchen top, sanitary equipments (sink, telescopic mixer faucet, siphon), selected appliances, lighting systems, power supply plug, and all needed hardware for assembling and installation. However, the hardware needed to fix the Kitchoo kitchen against the wall is not included.
Presentation
Each small Kitchoo kitchen is presented on 1 or 2 filmed palettes. The interior modules are assembled with drawers and doors already fixed. It remains to install the side panels, the two hoods and the upper cabinet (for the K9 series). Pre-cut, the kitchen top is ready to receive the sink and hob (if selected). The sanitary equipment (sink, telescopic mixer faucet, siphon), the lighting systems, the power supply socket, as well as the appliances are delivered in their original packaging.
Show-rooms and exhibitions
You can discover our tiny Kitchoo kitchens at our Geneva showroom (make sure to make an appointment). We regularly organize pop-up show-rooms in some major cities in France, Germany and England. In addition, we exhibit at international exhibitions such as Maison & Objet in Paris or Eurocucina in Milan. To be kept informed, sign up on our Facebook page.
Custom Kitchoo kitchens
To make your Kitchoo mini kitchen even more special, we can bring a personal touch to your attractive Kitchoo. This concerns mainly the finishes, colors or even the interior design of your Kitchoo mini kitchen. For larger projects, we can adapt our Kitchoo hideaway kitchens to specific technical and budgetary requirements. This service may interest architects, real estate developers or hotel operators. In this case, our industrial partner will then carry out the technical implementation of the project in full. All these projects will always benefit from our technical expertise and our Kitchoo quality requirements in order to realise an amazing Kitchoo mini kitchen.
Order
Delay
Manufacturing delay is about 5 to 6 weeks. For special orders, it takes 6 to 7 weeks. To this is added the duration of the transport which varies from 3 - 5 working days.
Country
We supply Kitchoo mini kitchens to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, Sweden, the United Kingdom and, of course Switzerland. If your country does not appear in this list, simply contact us.
Progress
You will receive from us a detailed proposal with indication of the delivery week. Upon receipt of your deposit, we will confirm your order. You will then be kept regularly informed until the delivery of your Kitchoo.
Payment
Payments are made by bank transfer with a deposit to the order and the balance before delivery.
Amount of down payments
Bank details
Deliveries to Switzerland
Bank Crédit Suisse
Compte courant 429487 - 41 - 1
IBAN CH95 0483 5042 9487 4100 1
Clearing no. 4835
BIC CRESCHZZ80A
Delivery other countries
Bank Crédit Suisse
Compte courant 429487 - 42
IBAN CH88 0483 5042 9487 4200 0
Clearing no. 4835
BIC CRESCHZZ80A
VAT (Value Added Taxes)
For companies or individuals established in Switzerland, the billing is VAT included. For Intra-Community customers with a VAT number, the invoice is established without VAT. For intra-Community customers not subject to VAT, billing is in VAT included (use of the French VAT rate in force).
Delivery
Presentation
The Kitchoo K6 collection is presented on 2 protected and filmed pallets with the following dimensions / weight 125 cm x 76 cm x H 128 cm and 106 cm x 80 cm x H 120 cm (total weight 235 kgs). The Kitchoo K9 collection on 2 protected and filmed pallets with the following dimensions W 240 cm x l 80 cm x H 180 cm (total weight 280 kgs).
Transport
Deliveries are usually organized by DHL Freight. When your Kitchoo compact kitchens are removed from our factory, we will give you a tracking number to follow your Kitchoo. The carrier will contact you before delivery. Your Kitchoo mini kitchen is delivered to the threshold of your building. Upon receipt of the Kitchoo mini kitchen, please don’t forget to inspect the packaging and report any discrepancies on the delivery note; if necessary, send us some pictures.
Installation
How
We recommend experienced kitchen fitters. Kitchoo tiny kitchens come assembled, but some elements require the expertise of a professional kitchen fitter, like for example the installation of the hoods, led lights and the appliances. With the help of our technical support, these professionals will quickly install your Kitchoo mini kitchen. You will have received our technical recommendations before installation, as well as our installation manual. In addition, you will benefit if necessary from a technical telephone assistance. In some cities, we can also put you in touch with an authorized Kitchoo fitter.
Delay
Depending on the model chosen, allow 3 to 5 hours for installation and connection. Of course, make sure that our technical recommendations before installation, as well as our recommendations for installation are well respected.
Warranty
Extension
Our warranty is valid for 2 years from the day of delivery and covers the replacement of defective parts. The warranty covers defects in design, workmanship, function, or material that are apparent on commissioning or use for normal use (see our terms and conditions).
How to benefit from the warranty of a defective part
To benefit from our warranty, all you have to do is send us a brief description and photos of the damage. After checking the information thus transmitted, we will contact you to pay the terms of the guarantee.
For more information, see our general conditions of sale.