General information K-Collection

Your Kitchoo compact kitchen arrives complete, fully equipped and ready to be installed. Are provided:  sink with integrated retractable mixer tap, dedicated appliances and all necessary hardware. You will also receive all manuals for technical requirements and another for the installation.

Yes, both interior modules are assembled with fixed drawers and doors. It remains to mount both side panels and both opening hoods. The kitchen counter top is ready for the sink and cooktop to be inserted.

Kitchoo mini kitchens are available in dark oak, light oak and white. We are able to vary the finish combinations, or to offer other finishes. In this case, there will be a little extra cost and maybe additional delivery time. We can also send you the desired samples.

Kitchoo kitchens come standard with the sink on your left (when facing your Kitchoo). However, it is possible to get a mini Kitchen with a sink on your right.  If so, don’t forget to specify it clearly when organizing and placing your order.

Appliances are selected based on their technical characteristics and their quality. On simple request, we can send you the relevant  technical factsheets.

You can discover our Kitchoo mini kitchens at certain international exhibitions such as Maison & Objet in Paris or Milan Eurocucina. We also organize Pop-up stores  in various cities in Switzerland, France and England. To be informed in advance, please ask us or subscribe to our newsletter and  “like us” on our Facebook page.

we do not  realize individually designed additional cabinets. However, we can provide you with any panel  references that we use for Kitchoo. Your installer or your local carpenter should be able to realize these special units for you.

For real estate projects (hotels, residences, …), our team “Project K” is our custom design service. This team will undertake the study, realization and also the implementation of your kitchen projects and even bathrooms or storage solutions in Switzerland and abroad.

Your order

The availability delays are in general 2 to 3 weeks, yet are clearly indicated during the ordering process.
To this, you should add transport which ranges from 5-7 days.

You place your order online. Your order will be confirmed once payment is received. We will then also be able to confirm  the week of delivery.  If you wish,  we can also take your order manually.

Payment should be by bank transfer or by Paypal. You have then two options: either you pay a 30% deposit when you place your order and the balance before delivery or , you pay the entire amount when placing your order.

Indicated sales price are not including VAT. For companies or individuals based in Switzerland, billing amounts include value added tax. For CEE Customers with a VAT number, billing amount excludes value added tax. For CEE customers not subjected to VAT, billing amounts include value added tax (french VAT). All details are contained in our general terms and conditions.

Delivery

Indicated transport costs concern deliveries on the continent in the following European countries: Austria, Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Portugal, UK, Spain, Sweden and Switzerland. If necessary, we will send you an offer including transport costs corresponding to the place of delivery desired.

Deliveries are generally treated by DHL Freight.  At the date of collection, you will receive a tracking number which will allow you to trace the delivery of your Kitchoo. Your mini kitchen Kitchoo will be delivered to the ground floor of your address of delivery.

Disposed on 2 filmed pallets, your mini Kitchen arrives complete, fully equipped and ready to be installed.  Both interior modules are assembled with fixed drawers and doors.  It remains to mount both side panels and both opening hoods. The kitchen counter top is ready to receive the sink and the cooktop. The sink, faucet telescopic faucet and appliances are delivered in their original packaging.

Installation

We would recommend to involve two pro Kitchen fitters. Thanks to our technical support, these professionals will fit your Kitchoo easily. If necessary, we can put you in contact with an authorized Kitchen fitter.

Count approx. 2 to 3 hours for the entire installation and connection. Make sure that our technical recommendations and instructions are well respected. You will get these manuals beforehand.

Yes, up to 2 weeks from day of delivery and it’s free.

Right to retract

You have the right to withdraw from this contract without giving any reason and this within 10 (ten) days of receiving your kitchen. For more details, see our terms and conditions of sale.

In case of return of the goods, no additional charges, exemption from costs of returning the goods will be charged to you. For more details, see our terms and conditions of sale.

Warranty

Our guarantee is valid for 24 months from the date of issue and covers replacement of defective parts. This warranty covers defects in design, manufacture, operation or materials revealed under normal use.

To benefit from our guarantee, simply send us a brief description and photographs of the damage that has occurred. After verification of the information transmitted, we will contact you to adjust the terms of the warranty.

Any questions?